FAQ

Q How can I apply Price Match to my order?

A You can simply contact us via e-mail. Please provide Competitor website or a link to product you’d like to price match. We will honor your request by giving coupon code to match the price.

Q How do I use a coupon?

A After adding items to your cart, click the “View Cart” link at the top of this site to view your cart. At the bottom of the shopping cart you’ll see a box where you may enter your coupon/promotional code.

Q How do I buy/redeem a gift certificate?

A To purchase a gift certificate for someone, click here. If you are the recipient of a gift certificate and would like to redeem your gift certificate. You can simply apply code to our coupon/promotional code box on checkout page.

Q What is your return Policy?

A All Livestock sale are final. No exchange or return! On fish product, you have 14 days to returning them. Please contact us for authorization before returing your items. Please refer to Shop Policy page for more information.

Q Can you hold the fish while I looking to buy more fish?

A Yes, you may ask us to hold the fish while you looking to buy more fish. However, We can only hold fish for 7 days after your payment is cleared. Holding more than 7 days may cost you small holding fees.

Q Do I have to be there when goldfish shipment is delivered?

A Yes, It is important to open and release the goldfish as soon as possible because they will be stressed and exhausted form their long trip.

Q Do you guarantee On-time delivery?

A We are sorry, but we cannot guarantee on-time delivery. Since we have no control over FedEx Logistic system.

Q How much is my shipping?

A Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the checkout page where you will be offered shipping method choices and their prices. If actual postage is more than what we charging you, we will send you an invoice to make additional payment to cover your postage.

Q When will my order ship?

A Please refer to our shipping page here

Q Can I cancel my order after I made a payment?

A We are sorry, but no cancellation will be accepted after payment is made. All sale are final and we take your payment as confirmation of your order. We normally receive a high volume of sale after listing new fish onto our website. Bought and cancel will trouble other buyer selection and our sale. Please do finalize your order before completing your payment.

Q Do I have to pay tax for my order?

A Ranchumaniax.com LLC is required to collect sales tax from customer/address in Pennsylvania. This includes sale on all listing on our site and ebay auctions. Current PA sale tax is 6%. Tax rate is subject to change according to the state/City/County tax regulations.

Q What are the payment methods?

A We accept all major credit cards (Visa / MasterCard / American Express / Discover / Diner's Club / JCB). All payment are process thru secure Paypal payment. We do not ask or store for your payment information.

Q How do you measure size of your fish?

A We measured our fish from the tip of the head to the tip of their body by inches. Fish's tail are not include in our measurement!!

Q How accurate is the sex information provided on the listing?

A We cannot guarantee the sex of our goldfish. Even though we use our best judgment with the expertise and experience. Some fish are very difficult to distinguish between male or female. This is why even professional breeders are not always accurate on the sex of their fish, unless they're spawning or milt.

Q How can I retrieve my password?

A Click the “Login” link at the top right side of our site. Under the login box, you’ll see a link that says “Forgot your password? Click here”. That link will ask you to insert your e-mail address. After you fill in your e-mail address, you will receive an email from us with your password.

Q Why can’t I log in?

A Did you complete your registration? Or have you receive a confirmation e-mail and click on the link inside to confirm your e-mail? You need to find the link and press on this link to activate your account. If you still encounter the problem even after this confirmation. Please do contact us at paul@ranchumaniax.com

Q How do I register as a dealer?

A Registration is free with some documents required

            Step 1: Click on the banner on our main page.

            Step 2: Select “Register as dealer”

            Step 3: Enter your information

            Step 4: Check for correction and Submit it.

            Step 5: E-mail required documents to our email paul@ranchumaniax.com. Once we receive, we received. We will check and approve your registration, then you may go to dealer area.

Q How do I create an account?

A Registration is free and simple

            Step 1: Click the “Login” link at the top right side of our site

            Step 2: Select “I am a new customer”.

            Step 3: Enter your information

            Step 4: Check for correction and Submit it

            Step 5: Check your e-mail. You should receive a confirmation email from us. This step will check. If your email address information you enter when register is corrected.

            Step 6: Please find a confirmation link inside the email and press the link. And you all set!